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SHIPPING
In most cases items will be shipped 2 business days after payment is received.While most items are in stock at all times there are times that some items may become temporarily unavailable and placed on back order.
We RESERVE THE RIGHT to backorder items if not in stock and in most cases we will notify the customer of a delivery date. We RESERVE THE RIGHT to refund the customer if we feel the item will not be available in a timely manner.We will refund the customer ASAP in these cases. Refund will be for item only if other items are on order and are in stock otherwise a complete refund will be given.
Fluke and Amprobe items may have a extended wait time before they are shipped and this is out of our control if this is a problem please check with us before you order.
KTOOL RESERVES THE RIGHT to decide which shipper to use on any order.
USPS PO Box orders may not be allowed on some orders if we choose to use UPS or FED EX KTOOL reserves the right to reject a PO BOX Order.
- United States:
$6.99 Standard Shipping
to anywhere in the lower 48 states (1-5 Day normal delivery time)
$49.99 Standard 2-Day
to anywhere in the lower 48 states (2 Day normal delivery time)
$69.99 Overnight
to anywhere in the lower 48 states (1 Day normal delivery time)
- Canada, Europe, Asia, Australia and China*
Please contact us for a shipping quote
*All International shipments are subject to duties and taxes to be paid separately by you to the shipping carrier. This tax varies by product and price range. Many times this tax consists of GST / PST only but may also include some import tax as well. All International orders take at least 2-4 weeks before we ship the items to you. Please do not ask us to mark your package as a gift we will not violate International laws.
KTOOL is not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.
All Insurance or undelivered claims must be made by the customer to the shipping company and not to KTOOL.
Stock Photos may not be a exact representation of product Shown. We reserve the right to not be liable for any changes made by the manufacturer.
KTOOL will not be responsible for any order that shows a tracking number being scanned as delivered to customers .The customer is responsible for all items delivered and shown as delivered and will be responsible to inform the shipping company or Postal Service of any special situations in regards to there shipping address. There will be no refunds under these situations. |
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PAYMENTS
Accepted payment methods include:
PAY PAL
Credit Card (secure processing through our checkout)
Personal and business checks from the US and Canada (Canadian checks must be written in US funds)
Money Order or Cashier's Checks. International payments must be made out in US funds.
After you are finished ordering all of the items that you would like to purchase, please visit our checkout to complete payment of your item(s). Your checkout will remain open for payment for 7 days from the date that the auction is won.
RETURNS
We guarantee all of our items to work and be free from manufacturer's defects. Defective items must be returned to the manufacturer within 14 days of receipt for a full refund. Customer must contact manufacturer for all warranty claims before returning any items. Buyer is responsible for return shipping costs. Non-defective items may be returned in original condition within 14 days of receipt for a refund of the purchase price of the item(s). Buyer is responsible for return shipping costs and 30% restock fee. Customer must first have a RMA before returning any merchandise. With out a RMA no credit or exchange will be issued. KTOOL reatains the right to make a final decision on all returns.
We Retain the Right to not issue a refund if the customer deviates from our return policies.
SHIPPING DISCOUNTS
KTOOL does not combine shipping with all items. We can not combine shipping for Amprobe, Seatek or Fluke products with Klein Products but we will combine shipping with purchases made with in the particular manufacturer.
We Retain the Right to not combine shipping at anytime on any order
Your shipping will be combined for you automatically by our checkout system at the time of checkout.
To receive your combined shipping discount, it is very important that you do not pay for each item individually. Instead, purchase each item that you would like from us and then visit checkout. Your shipping will be automatically combined for you at that time.We will not combine shipping for any orders that have been paid for seperately or any invoices altered with out our permission first.
CONTACT US
If you have any questions please feel free to email us at customerservice@ktool.net
To Keep cost down and pass the savings on to our customers we do not offer any phone support and all contact shall be by EMAIL. |
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